PRIVACY POLICY King Moving & Storage is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001, we are bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. This statement, called "Protecting Your Privacy", sets out important information about privacy protections: How we collect personal information Citylink Removals collects personal information in a number of ways, including: - directly from you, such as when you provide information by phone or in documents such as our Online Quotation Form;
- from third parties such as our related companies, credit reporting agencies or your representatives;
- from publicly available sources of information;
- from the organisations identified below under "When we disclose your personal information";
How we use your personal information Your personal information may be used to: - identify you;
- provide the services you require;
- administer and manage those services, including charging, billing and collecting debts;
- inform you of ways the services provided to you could be improved;
- research and develop our services;
- maintain and develop our business systems and infrastructure
Your personal information is also collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. When we disclose your personal information For the purposes set out above (under "How we use your personal information") we may disclose your personal information to organisations outside King Moving & Storage. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations to which we usually disclose information include: - outsourced service providers who manage the services we provide to you, including:
- billing and debt-recovery functions;
- information technology services;
- your representatives (eg. your authorised representatives or legal advisers);
- credit reporting and fraud checking agencies;
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- our related companies.
Help us to ensure we hold accurate information Citylink Removals takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That's why we recommend you: - let us know if there are any errors in your personal information; and
- keep us up to date with changes to your personal information such as your name or address or contact details.
You can access your personal information You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending us an email. You may be required to put your request in writing for security reasons. King Moving & Storage reserves the right to charge a fee for searching for and providing access to your information. Security of your information We take reasonable steps to ensure that your personal information is stored securely. Credit card information is among the most important data we collect. For obvious reasons, please do not send credit card information through unsecured email. What else you should know about privacy Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. How to contact us If you have any questions in relation to privacy, please contact us on 02 8814 8814 between 9:00am and 5:00pm, Monday to Friday. King Moving & Storage
E-mail: kingmoving@msn.com
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